Privacy Policy
Essie's Antiques customer privacy notice.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
Email: contact@essiesantiques.com
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
• Names and contact details
• Addresses
• Purchase or account history
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
• Consent
• Contract
Where we get personal information from:
• Directly from the customer, for purposes of order fulfilment.
How long we keep information:
Customer invoices which include customer names and addresses must be kept for 6 years, for tax purposes.
Who we share information with:
Data processors
Shipping companies (i.e. Royal Mail, DHL, FedEx.
This data processor does the following activities for us: They ensure that goods can be delivered to you.
Others we share personal information with:
• Relevant regulatory authorities
• Organisations we’re legally obliged to share personal information with
Sharing information outside the UK
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Where necessary, our data processors may share personal information outside of the UK. When doing so, they comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.
Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
See below for some of the most frequently asked questions.
How do I pay?
Payment is quick and easy through the website - once you have decided on the item you'd like to buy, click the 'add to cart' button. Click on the cart symbol on the top right-hand side of the screen and follow the instructions.
Payments can also be made by bank transfer - please email for details.
What payment methods do you accept?
Payment can be made through major credit and debit cards, including Mastercard, Visa and American Express. You can also use Paypal and Apple Pay.
Do you accept layaway?
Yes, layaway is available. A non-refundable deposit of 15 percent is required to secure the item, and must be paid in full over a maximum of 3 months.
Do you offer credit?
Unfortunately we don't offer credit at this time.
Can I reserve an item?
Yes, items can be reserved for up to 72 hours. Please contact us if you'd like us to hold an item.
Shipping questions
Do you ship worldwide?
Yes we do. We can ship to most countries. All items are fully insured and are sent at the risk of Essie's Antiques.
How long does shipping take?
Most orders are dispatched either the same day or the next day at the latest, excluding weekends. UK orders are either sent Royal Mail Special Delivery which is a next day service, or DHL Domestic. Global orders are sent with DHL Express and should be received within 3-5 days, notwithstanding any customs delays.
How do I track my package?
You will receive an email with the tracking link once your item has been dispatched.
Returns questions
What is your returns policy?
We offer a 30 day refund policy. For more information, please see our returns policy.
About Us
Can I visit you?
We are currently exclusively online, although this may change in the near future. Sign up to our news letter to hear all the latest news.